Wallet Procuraduría · Delete Account

Delete your account and personal data

This page explains how users of Wallet Procuraduría can request account deletion, what happens after the request is submitted, and which data may be retained for legal, security, or operational reasons.

For Google Play review: Wallet Procuraduría supports account deletion from inside the mobile app (citizen account). Users can submit a deletion request from the privacy section after signing in.
App: Wallet Procuraduría · com.walletdigital.procuraduria · Site: https://demoprocuradoria.online
Support: support.html · Privacy: privacy-policy.html
English

How to request deletion

  1. Open the Wallet Procuraduría mobile app and sign in as a citizen.
  2. Go to Privacy (or Profile → Privacy).
  3. Select Delete account and data.
  4. Submit the deletion request and wait for confirmation.
Can’t sign in? Contact support via support.html or the email listed on the Google Play store listing to request manual help.
Español

Cómo solicitar la eliminación

  1. Abra la aplicación móvil Wallet Procuraduría e inicie sesión como ciudadano.
  2. Vaya a Privacidad (o Perfil → Privacidad).
  3. Seleccione Eliminar cuenta y datos.
  4. Envíe la solicitud de eliminación y espere la confirmación.
¿No puede iniciar sesión? Contacte soporte en support.html o use el correo indicado en la ficha de Google Play.

What happens after you submit a request

Deletion requests are reviewed by the organization operating Wallet Procuraduría. After approval, the account is deactivated and the system removes or anonymizes directly identifying account data. Execution may occur after a short grace period defined by the institution’s retention policy.

Deleted or anonymized
  • Profile name and login access
  • Email address, phone number, and document ID fields
  • Profile photo and push notification token
  • Other direct identifiers associated with the citizen account
May be retained temporarily
  • Appointment records needed for operations or retention schedules
  • Audit logs and security incident records
  • Data required by applicable law, fraud prevention, or institutional compliance
  • Deletion request history needed to complete the process

Retention and timing

Some records are not deleted instantly. Wallet Procuraduría applies institution-level retention rules and a deletion grace period before final execution. This helps prevent accidental loss, complete security review steps, and satisfy legal or operational obligations.

Important: Staff/funcionario accounts are managed by the institution. Citizens should use the in-app citizen deletion flow described above.

Support

If you need help with account deletion, use support.html or the contact details on the Wallet Procuraduría Google Play page.

This public page explains the deletion flow required by Google Play and directs users to the in-app deletion feature.

Wallet Procuraduría · https://demoprocuradoria.online · Account deletion instructions