Wallet Procuraduría · Privacy Policy

Privacy Policy

This page explains what information Wallet Procuraduría may collect and process for citizens and staff of the Procuraduría General de la Nación (Colombia), why it is used, when it may be shared, how long it may be retained, and how users can request account deletion. It is intended for public reference and Google Play compliance.

Operator: https://demoprocuradoria.online · Package name: com.walletdigital.procuraduria

Related pages: Delete account · Support

What the app does

Main functions

Citizen mode: create an account, verify identity when required, book and manage appointments, view QR check-in codes, and receive notifications
Staff mode: sign in with institutional credentials, view the digital staff ID (carnet) and staff QR, and use enabled staff tools
Administration: institutional staff use the web panel to manage appointments, personnel, and support requests

What data may be collected

Information categories

Account information such as name, email address, phone number, and password
Document / identity numbers (e.g. cédula) and identity-verification results when required
Appointment data such as office, date, time, reason, companions, and attendance status
Staff badge / carnet data, including photo when uploaded
Device and notification data such as push tokens (Firebase Cloud Messaging)
Support tickets, audit logs, and security records needed to operate the service safely

Why data is used

Primary purposes

Create and manage citizen and staff accounts
Book, confirm, update, cancel, and track appointments
Issue and display the digital staff ID (carnet) and related QR codes
Send service notifications (appointments, verification, account activity)
Provide IT helpdesk chat / tickets when that module is enabled
Protect the platform against abuse, fraud, or unauthorized access
Meet institutional, operational, and legal compliance requirements

Security

How we protect data

Wallet Procuraduría transmits data over HTTPS and uses access controls, role-based permissions, audit logging, and operational safeguards. Hosting and connected services (for example email delivery and push notifications) are configured for this institutional deployment.

Important: This public summary should stay aligned with the live system and the answers declared in the Google Play Data safety form.

Sharing and disclosures

Data may be shared only as needed to provide the service, support the institution that operates this deployment, deliver notifications, complete identity verification, comply with law, or protect the security and integrity of the system.

Examples of limited sharing

Authorized Procuraduría staff who handle appointments and operations
Infrastructure, email, push-notification, or identity-verification providers used by this deployment
Authorities or auditors when disclosure is legally required

What this page does not promise

Personal data is not sold
No broader disclosure beyond operational, legal, or security needs is intended
Exact providers may change as the deployment evolves

Retention

Data is retained according to institutional retention rules. Appointment history, audit, security, and compliance records may be kept for different periods than basic profile fields.

Account deletion: When a deletion request is approved, directly identifying account data may be deleted or anonymized, while some records may be retained according to policy. See delete-account.html.

User choices

Users can update certain account information inside the app
Users can manage notifications and profile details through the application
Users can request account deletion from the in-app privacy section
Staff use institutional credentials and enabled staff modules only

Contact

For privacy questions, account help, or legal requests related to this deployment, contact support via support.html or the contact details shown on the Google Play listing for Wallet Procuraduría.

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Resumen en español

Wallet Procuraduría es la aplicación móvil institucional para ciudadanos y funcionarios de la Procuraduría General de la Nación. Puede recopilar y procesar datos de cuenta, verificación de identidad, citas, carnet digital, notificaciones y seguridad para operar el servicio. Los datos pueden compartirse solo cuando sea necesario para prestar el servicio, cumplir obligaciones legales o proteger la seguridad del sistema. Los usuarios pueden solicitar la eliminación de su cuenta desde la sección Privacidad de la aplicación.